RESPONSIVE SITES | 2016
Online self-service capabilities were developed for both AMI and State insurance customers, providing quick access to policy information and payment preferences. I worked with Scrum teams over several months, leading the UX research, planning and design.
UX wall-mapping exercises provided a good starting point to determine key user requirements and journeys. Focus groups were then set-up to review and comment on clickable wireframes (InVision), before I settled on a proposed UX/UI solution for the initial release.