INTERNAL WEB APP | 2020 - 2021
Aurizon (Australia's largest rail freight operator) had a number of ageing applications that were costly to support and difficult to enhance. I was brought on to lead the UX/UI Design of ‘Vista’, a new integrated train management platform. The goal being to improve user experience by delivering one intuitive and easy-to-use web application. My role required me to streamline and standardise business processes, introduce new functionality and improve the visibility of real-time data and information, so that staff are better enabled to make informed decisions and perform their roles more effectively.
The initial discovery phase, provided me with the opportunity to analyse Aurizon’s suite of legacy systems. This research, combined with insights gathered from Live Run Coordinators (the primary user persona), I developed a clear understanding of the users' needs, experiences, behaviours and goals.
I created a set of user journeys in Balsamiq, to visualise the key steps users take to complete tasks and reach their goals.
The regular engagement I had with users and key stakeholders helped me to ensure both user and business needs were being met at key milestones of the product development. This included the challenge of liaising remotely during COVID restrictions.
I created detailed wireframes to help refine my design thinking and validate ideas with both users and business stakeholders.
A number of key features were designed, including; Task Management, Operational Maps, Arrival and Departures, Service List and Dashboard Analytics.
Responsive design requirements were limited to desktop and super-desktop users.
Densely populated user interfaces were required in some instances, which challenged both design and development to find creative solutions to complex problems.
Detailed notation helped support front-end development, ensuring designs were clearly defined and executed to a high-level.
I created and maintained a comprehensive design library to support development and avoid styling inconsistencies.
Deconstructing elements from the parent Aurizon brand, I developed a visual identity for the Vista platform.
Visual designs were delivered via Zeplin, where key stakeholders could review, comment and feedback on UI features.
The team adopted Agile principles so that we could regularly deliver new features and benefits, whilst having the ability to be responsive to user feedback and changing business requirements. We worked with Confluence and Jira to manage tasks and stories.